Refund policy

This policy explains how to cancel an order, return an item, and get your money back. If you are a consumer in the EU, it also sets out your statutory right to withdraw from the contract. Nothing here limits rights you have by law.

The short version

  • You have 14 days from the day you receive your order to tell us you want to cancel it, for any reason at all.

  • Once you have told us, you have a further 14 days to send the items back.

  • We refund you within 14 days of receiving the items back, or of you showing us proof you sent them, whichever is sooner.

  • If an order has not been sent to production yet, you can cancel it outright and pay nothing.

Your right to cancel (EU)

If you are buying as a consumer in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason.

The 14-day period starts on the day you, or a carrier you nominated, take physical possession of the goods. If your order arrives in more than one delivery, the period starts on the day you receive the last item.

To exercise the right, tell us clearly that you want to cancel before the 14 days are up. You can:

  1. Open your order in your account and start a return or cancellation there.

  2. Email denisasllukova@seznam.cz with your order number and what you want to return.

  3. Use the model withdrawal form at the bottom of this page (optional).

Sending items back

Send the items back within 14 days of telling us you are cancelling. We will confirm the return address when you start the return, so please wait for it rather than posting to the address on the parcel (which is a production facility and not our office).

  • Return shipping cost: You pay the cost of return postage when cancelling because you changed your mind. We do not deduct that cost from your refund; you simply pay the carrier directly.

  • Faulty/Damaged goods: We pay the return cost if the item is faulty, damaged, or not what you ordered.

  • Condition of returned items: You may handle and try on the item as you would in a shop. If you handle it beyond that and its value drops as a result, we may reduce your refund by the amount of that loss.

Your refund

We refund the full price you paid, including the standard delivery charge for sending the order to you. If you chose an upgraded delivery option, we refund the standard rate.

Refunds go back to the original payment method within 14 days of us receiving the items or receiving proof of postage.

Cancelling before we ship

Every SLAVIC THREADS tee is printed to order. If your order has not yet gone into production, you can cancel it from your account and we will refund you in full. Once production has started we cannot stop it, but you still have the full 14-day right described above once it arrives.

Faulty, damaged, or wrong items

If something arrives faulty, damaged in transit, misprinted, or is simply not what you ordered, tell us within 30 days of delivery and send a photo to denisasllukova@seznam.cz. We will replace it or refund it, whichever you prefer, and we cover the postage both ways.

Exchanges

We do not process direct swaps. If you need a different size or colour, return the original for a refund and place a new order.

Things we cannot take back

Gift cards are non-refundable. Everything else in our range can be returned under this policy.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract)

To: Denisa Sluková (trading as SLAVIC THREADS)

Address: Nepilova 2147, 252 28 Beroun, Czech Republic

ID (IČO): 14116316

Email: denisasllukova@seznam.cz

I hereby give notice that I withdraw from my contract of sale of the following goods:

Ordered on / received on:

Name of consumer:

Address of consumer:

Signature of consumer: (only if this form is notified on paper)

Date:

Complaints & Dispute Resolution

If something has gone wrong, please email us first at denisasllukova@seznam.cz and we will do our best to resolve it.

If you are a consumer in the EU, Norway, or Iceland, the European Consumer Centres Network (ECC-Net) gives free advice and assistance with cross-border consumer disputes at www.eccnet.eu.

Contact & Legal Information

SLAVIC THREADS is operated by:

Denisa Sluková (Sole Proprietor)

Registered address: Nepilova 2147, 26601 Beroun, Czechia

ID (IČO): 14116316

Email: denisasllukova@seznam.cz

We answer all inquiries within two working days.